The Highly Productive and Effective Administrator Course
Administration and Secretarial
Select Other "city & date"
The Highly Productive and Effective Administrator Course
Course Overview:
The goals of the Highly Productive and Effective Administrator training course is to improve the quality of and raise the productivity levels of office administrator’s, office managers, and personal assistants.
At the end of the course, the learners will clarify and work towards improving their roles, enhance their power and their ways of time and resource management. Some of the subjects relevant to the course are productivity versus effectiveness, self-leadership, creation in problem solving, and, difficulties of people in work life relations management.
Besides emphasizing the necessity of the development of favorable attitude and communication skills, an instructor in the course focuses on emotions and how they can be used to help organize tasks for better results.
The use of practice by class participants enhances their thorough understanding of practical tools for time management, document management, and performance management which is integral for them as future administrators.
Course Objectives:
By the end of the Highly Productive and Effective Administrator training course, participants will be able to:
- Define and understand the role of productivity and effectiveness of office administrators.
- Develop self-leadership capabilities that will enable professional advancement.
- Build excellent relationships with people at all levels.
- Organize and plan for the best performance and utilization of their time at the office.
- Define your role and what is required of you more clearly.
- Build rapport and effective working relationships.
- Raise your profile at meetings or briefings by participating effectively.
- Increase your position of influence within the workplace.
- Achieve objectives by using time effectively and increase others'' confidence in you by adopting proactive work routines.
- Implementing time management skills using tools available on the computer
- Using the latest technology in order to save and retrieve information
- Understand the key principles and technologies of document management, records management, content management, and knowledge management and how they fit together
Who Should Attend?
The Highly Productive and Effective Administrator Training course is ideal for:
- Administrators, office managers, personal assistants, and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.
Course Outlines:
Productivity and Effectiveness: Gateways to the 21st Century Administrator
- What Is Productivity?
- Efficiency versus Effectiveness: Differences and Practical Uses
- Optimizing Quality and Quantity of Production through Streamlining
- Signs of Inefficiencies at your Office
- Work-Breakdown Structures
Effective Self-Leadership
- Self-Leadership as a Prerequisite for Leading Others
- Understanding What Makes You “Tick”: Personal Values
- Performing a Personal SWOT Analysis
- Building on your Talents
- Becoming More Proactive
The Thinking Administrator
- Using Different Thinking Techniques to Boost Your Professionalism
- Using Creativity as a Business Tool
- Mental Blocks and Ways to Overcome Them
- Brainstorming Your Best Options
- Solving Office Problems (and Turning Them into Opportunities)
- Kaizen: Focusing on Continuous Improvements
- Learning Styles for Professional Development
The Power of Your Attitude
- What is Attitude? Uses of Attitude
- Perceptions, Beliefs, and Their Effect on Attitude
- Going Beyond a Positive Attitude
- Making Things Happen: The “Can-Do” Attitude
- Using Your Attitude for Professional Excellence
Developing Your Work Relationships
- Building Rapport with your Manager, Colleagues, and Clients
- Adapting to Different Working Styles
- Navigating through People Problems and Problem People
- Enhancing your Presentation/Self-Selling Skills
- Applying the Principles of Emotional Intelligence
- Best Practices for Delivering Positive Feedback
Organizing and Planning for Best Performance
- Setting Challenging Performance Goals
- Putting Key Performance Indicators (KPIs) to Work
- Utilizing Planning Strategies/Forward Thinking
- Personal Action-Planning
- Developing a Filing/Document Management System
- Acquiring Stamina and Resistance to Stress
