Organizing and Behavioral Skills for Administrative Professionals and Executive Secretaries Course

Course Overview:

The course Organising and Behavioural Skills for Administrative Professionals Executive Secretaries seeks to improve the competencies and performance of administrative personnel.

The target audience is participants who build on existing competencies, are more aggressive, and can work within tight deadlines.

Among the topics to be discussed are goal setting, time management, and flexibility to change, including the improvement of communication skills, business writing, and the skill of presenting effectively. Managing the relationships with managers and teams as well as interpersonal intelligence are among the other topics to be studied. 

They will also be of interest to executive secretaries, administrative assistants and other practitioners wishing to increase their scope of activity and effectiveness in order to better serve the organization they work for.

Course Objectives:

At the end of this Organizing and Behavioural Skills for Administrative Professionals and Executive Secretaries Course, learners will be able to do:

• build and improve upon your existing skill sets
• develop your role and become more proactive
• identify ways to expand your knowledge of the company and business area
• have more control over your time and work output
• develop and apply your interpersonal intelligence
• manage your manager to mutual advantage
• write more effective letters, e-mails, and other forms of business correspondence
• support and make memorable presentations

Who Should Attend?

Organizing and Behavioral Skills for Administrative Professionals and Executive Secretaries Training course is ideal for:

Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries, or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.

Course Outlines:

Building on existing skills and developing the role/ Organizational skills and time management

• What is your role?
• Becoming more proactive
• Self-development and expanding your knowledge of the business
• Organizational skills
• Planning and prioritizing – taking control over your workload

Organizational skills and time management (cont.)/Dealing with change

• Goal setting
• Time management under pressure
• Managing stress in self and others
• Coping with, and taking advantage of, change in the work environment

The importance and value of communication skills

• Why are communication skills so important?
• Expressing yourself with clarity
• Spoken, written, and remote communication – differences and implications
• Telephone techniques
• Writing more effective business letters and e-mails
• Improving reports – structure, relevance, layout, and editing
• What makes a good presentation – tips for excellent presentations

Managing your manager and raising your profile

• Image management
• Building an effective working relationship with your manager
• What is expected of you?
• Using your skills to enable your manager to concentrate on his/her priorities
• Delegating and improving the quality of delegation received
• Working as a team

Interpersonal intelligence and influencing skills

• Being a team player and flexibility
• Understanding yourself and other people
• Influencing skills – gaining the support and cooperation of others
• Improving self-confidence
• Assertiveness
• Resolving conflict
• Giving and receiving feedback
• Taking forward ideas for improvement
• Action planning

see more: Professional Report and Writing Skills Course