Managing and Organizing Accounts Receivable Course
Corporate Finance, Banking and Auditing

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Managing and Organizing Accounts Receivable Course
Course Overview:
The Accounts Receivable Management course provides extensive details about the receivables management process with emphasis on financial analysis as well as customer service.
The learners will perceive the significance of working capital, cash flow, and the sequence of processes ranging from order receipt to cash collection. Thanks to techniques such as ratio analysis and trend analysis, they will also learn how to assess a client’s credit risk.
Collection practices before and after delinquency, billing management, and receivable customer relation practices including negotiations on payments are covered.
It is suitable for finance managers, accountants, credit controllers and other users of accounts receivable collage with a view of improving cash collections and management in their firms.
Course Objectives:
This truly complete course provides the delegate with an effective collections toolkit and presents complex concepts in easily understood modules. This program is unique in two ways:
- The comprehensive approach to the subject matter
- The instructor’s interactive and engaging approach to facilitate
Who Should Attend?
This course provides a user-friendly environment to develop the knowledge and techniques related to accounts receivable and is valuable for:
- Finance Managers
- Accountants
- Credit Control
- Accounts Receivable staff
- and others who are working within an accounts receivable process or who wish to develop a practical toolkit to complement their existing professional or technical skills
Course Outlines:
An Introduction to Accounts Receivable
- Working Capital and Cash Management
- Managing working capital
- Cash management and the bank facility (line of credit)
- Understanding “the cost of credit”
- Why credit management is important to the survival of businesses
- The ‘order to cash’ process
- Understanding “risk” in “credit”
- Accounts Receivable and effective customer service
- Identifying underperforming areas to increase customer satisfaction
Customers and trading terms
- Terms of Trading
- Customer credit evaluation
- Tools and techniques of financial analysis: ratios; trends; common size analysis
- The best performance measure – cash or profit?
- Financial distress and Altman's Z score-type analyses
- Trend analysis
- Common size (or horizontal) trend analysis of financial statements
- Vertical trend analysis of financial statements
- Segmental analysis of financial statements
- Value-added analysis of the financial statement
Developing Effective Strategies to Maximize Cash Collection
- Identifying effective “pre-delinquency” collection campaigns
- Defining “post-delinquency” activities
- Customer-sensitive collection strategies
- Collection techniques and letter cycles
- Appropriate internal and external escalation steps
- Using workflow management to maximize collector performance
Practical Collection Tools and Techniques
- Eliminating barriers to payment
- Good practice in billing management
- Managing customer queries
- Recognizing excuses and delaying tactics
- Providing solutions to non-payment
- Litigation and recoveries
- Legal steps and enforcement
- Telephone Collection Techniques
- Preparing for the call
- Negotiation skills for successful collections
- Communicating and listening skills
- Building relationships with customers
Managing the Receivables Ledger
- Developing effective internal relationships to maximize performance
- Setting targets and tracking performance
- Managing information that dazzles
- Defining meaningful KPIs
- Latest Developments in Accounts receivable
see more: Managing Operational Risk in Financial Institution (CISI) Course