Effective Administration Skills, Office Management and secretary Course

Course Overview:

The course Effective Administration Skills, Office Management, and Secretary is applicable in the context of further education or professional development.

It aims to broaden the scope of activities of administrative personnel by emphasizing the basic elements of its key functions of office, communication and time. Participants acquire the skills of information hierarchy in establishments, time preservation through effective interventions in various office activities, and assertive communication for all the levels resulting in improved relations and collaborations.

Performance, decision, and problem management is also within the purview of this course, enabling participants to perform administration, staff management, and systems improvement. Furthermore, pragmatic aspects like writing communication pieces, office equipment usage, meeting arrangements, and information/budgetary control are equally emphasized. 

The ideal audience includes office managers, executive assistants, and personnel who carry out administrative duties in the organization; thus, this course is geared towards professional development and enhancing organizational effectiveness.

Course Objectives:

By the end of the Effective Administration Skills, Office Management, and Secretary training course, participants will be able to:

• Prioritize their daily responsibilities to achieve maximum output
• Streamline their work practices and office environment
• Communicate effectively and assertively at all levels
• Understand themselves and others thereby improving interactions and relationships
• Use techniques to help them think creatively, solve problems, plan, and make decisions
• Manage a network of working relations.
• Organize and improve office systems.
• Communicate effectively.
• Manage time for yourself and others.
• Manage the performance of admin staff.
• Manage and present information.
• Improve written communications.

Who Should Attend?

Effective Administration Skills, Office Management, and secretary course is  ideal for:

• Office Managers
• Executive secretarial staff
• Administrative Assistants
• Personal Assistants

Course Outlines:

Program Introduction/ Roles, Competencies, and Personal Effectiveness

• Program introduction and objectives
• Action planning
• The ‘competence’ model of skills, behaviors, and values
• Emotional and Chronistic Intelligence
• Personal competence review
• Time management constraints – resources, systems, other people, and self
• Handling requests and conflicting priorities

Managing Working Relationships /Communication Skills/Supervising Admin Staff

• Coaching and training colleagues and staff – skills of on-the-job training.
• Communication and listening skills – lessons from NLP.
• Developing a network of working relationships – influencing skills.
• People problems and stubborn employees.
• Building rapport.
• Criticism skills.
• Assertiveness and conflict.
• Practical motivation.

Team Working, Communication and Meetings

• Team working and team roles.
• Briefing skills – giving, receiving, and passing on.
• Organizing, and participating in, meetings.
• Notes, minutes, and follow-up.

Managing Time/Desk Management and Office Technology/Writing Skills

• Planning and priority setting.
• Office layout and ergonomics.
• Managing the paper load and developing paperless systems.
• Getting the best from office technology.
• Letter writing.
• E-mail efficiency and etiquette.
• Writing and editing reports.
• Proof-reading skills.
• Writing & designing presentation slides.
• Setting up/developing writing layout and style guidelines for the organization.

Handling Information & Budgets/Improving Customer Service and Systems

• Standards of information management – scheduling, filtering, and digesting.
• Interpreting & presenting statistical information.
• Designing & using graphs.
• Developing customer service and systems – continuous improvement.
• Designing surveys, presenting findings, and interpreting meaning.
• Fundamentals concepts of financial management.
• Monitoring budgets and variance.
• Action planning.

 see more: Effective Records and Information Management Course