Corporate Social Responsibility Training Course
Customer Service Management

Select Other "city & date"
Corporate Social Responsibility Training Course
Course Overview:
The Corporate Social Responsibility (CSR) Training Course assists participants in grasping the concepts and facets of CSR and its relationship with business strategy in the context of the public and private sectors. It deals with the specifics of CSR, its ethical aspects, as well as the integration of CSR into the system of corporate governance.
The course also highlights the potential of CSR as a source of competitive advantage, an instrument for achieving the objectives of the organization, and a tool for enhancing image. Participants will gain skills of designing, implementing and evaluating CSR programs and learning about controversies with regard to communication of CSR.
Offered to those who occupy positions of senior management and personnel in charge of HR, corporate lawyers, practitioners from NGOs or international organizations, the course aims at empowering participants with capabilities of embedding CSR across the various levels of organizations.
Course Objectives:
At the end of the corporate Social Responsibility Training Course, you will be able to:
- Better understand the role of Corporate Social Responsibility in business strategy
- Discuss the different dimensions of Corporate Social Responsibility
- Outline why Corporate Social Responsibility (CSR) is important in the public and private sectors.
- Examine how organizational conduct is impacted by CSR.
- List the approaches to initiate or improve CSR programs in their organizations.
- Identify the legal obligations company directors must observe concerning CSR.
- Identify how business ethics, CSR and corporate governance are converging.
- Create competitive advantage through CSR.
- Align CSR strategies with organizational goals and capabilities.
- Assess current initiatives and consolidate efforts around key objectives.
- Implement CSR at all levels of the organization.
Who Should Attend?
Corporate Social Responsibility Training course, Is ideal for:
- Executives involved in strategic and operational functions
- Senior and Middle Management involved in corporate governance or change management
- HR personnel at all levels
- Corporate lawyers aiming to improve their understanding of the legal requirements and trends relating to corporate responsibility
- All personnel involved in communications, business strategy, supplier and community relations, sustainability, governmental affairs
- Professionals in private companies, NGOs, international organizations and governments who are currently involved in CSR, or would like to be involved in CSR, and wish to apply and embed the concept of CSR in their institution.
Course Outlines:
Introduction to Corporate Social Responsibility (CSR)
- Fundamental Definitions of CSR.
- Corporate Citizenship Concepts.
- Historical Perspectives.
- Advancing View Points on CSR.
- Caroll’s Four Part Definition.
Why is Corporate Social Responsibility is Important?
- People-Planet-Profits.
- Two Views of CSR.
- Should Corporations be Involved in CSR?
- Arguments for and Against CSR.
Corporate Social Responsibility and Ethics
- Definitions and Relationships.
- Business Ethics Developments.
- methods of Companies Integrate Ethics.
- Commitment in Global Code of Business Ethics.
- Making Decisions on Ethical Issues.
Implementing Corporate Social Responsibility (CSR)
- Finding your ‘Materiality’
- Gathering Data
- Defining a Strategy - Examples
- How to Implement a Plan
- Assessing and Measuring Impact
- Reporting
The Evolution and Revolution of Corporate Social Responsibility
- The Rise and Fall of CSR.
- The Failure of CSR: 3 Curses.
- Embracing the Future: 5 Principles.
- Shapeshifting: From CSR 1.0 to CSR 2.0
Rules for Effective Corporate Social Responsibility Communication
- Rule #1: Act First, Talk Later.
- Rule #2: The Why and the Wherefore.
- Rule #3: Be Prepared.
- Rule #4: CSR Must Be a Boardroom Priority.
- Rule #5: Involve the Employees.
- Rule #6: Extract Messages.
- Rule #7: Everybody Is Different.
- Rule #8: Embrace Dialogue.
- Rule #9: Become an Example of Good Practice.
- Rule #10: Responsible Product Brands.
Challenges of Corporate Social Responsibility
- Friedman versus Russell.
- Dimensions of CSR.
- Models of CSR.
- Common Mistakes in CSR.
- Factors to Consider in Business Case for CSR.
- CSR Implementation Framework.