Certified Office Manager (COM) Course
Administration and Secretarial

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Certified Office Manager (COM) Course
Course Overview:
The purpose of the Certified Office Manager (COM) Skills training course is to provide the participants with effective managerial and administrative skills and abilities required in various office management functions.
At the end of the course, the participants will be able to manage work systems including tasks, teams and people, make contributions to organizational improvement, and practice productive communication and leadership.
The participants of the course would learn about key performance indicators, the role of positive self-image, communication, business, time management as well as workplace disagreements.
The course aims to address leadership, how to delegate tasks and responsibilities and keep the teams motivated. In addition, students will study HR and project management functions, and customer relations, as well as how to deal with client complaints.
This course will prepare future office managers or those already at the managerial level and looking to improve their performance and elevate their skill set.
Course Objectives:
By the end of the The Certified Office Manager (COM) Skills training course, participants will be able to:
- Understand the range of responsibilities and skills required by the office manager
- Be proficient in professional administrative management skills
- Value their role in an organization and experience greater job satisfaction
- Various approaches to use when dealing with the management of tasks, teams
and individuals - Organizing skills to achieve tasks
- Develop office procedures for efficiency and effectiveness
- Manage a network of working relationships
- Communicate effectively
- Manage the performance of administrative staff
Who Should Attend?
The Certified Office Manager (COM) Training Course is ideal for:
- Administration Staff looking to become a Supervisor or Office Manager; existing Office Managers looking to enhance on the job performance and knowledge/skill base.
- A new supervisor, office managers and office professionals who manage processes and people,
- Anyone in an office managerial position or about to move into one.
Course Outlines:
THE KEY FUNCTIONS OF AN OFFICE MANAGER
- Understand why your role is important.
- Key Duties and Skills
- What is an Office Manager? The role defined.
SETTING OBJECTIVES
- Why are Objectives important?
- How to set Objectives for your team
- How to co-ordinate with higher level Objectives
COMMUNICATION
- Learn the finer points on why effective Communication is so important; become an effective Communicator and Leader
- Learn the importance of Assertiveness in performing your role
- Assertive versus Passive behavior
CONFIDENCE BUILDING – GET YOUR OWN “CAN DO” MINDSET!
- How to build your self-confidence and become a more effective Performer and Leader
- Lead through example
- Learn how to spread this confidence into the wider team
BUSINESS ACUMEN
- Negotiate effectively
- Get the most out of your Budget
- Decision Making techniques
- Problem Solving
HANDLING DIFFICULTY
- Manage Stress in yourself and the team
- Effective Conflict Management
LEADERSHIP - BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU
- Delegation and Supervision
- Team Working and Leadership
- Motivation - how to find the magic touch
- Importance and application of Objectives in team and group dynamics
- Working well with colleagues
- Coaching as a tool
MANAGING TIME – GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE
- Time Management
- Prioritization
- Organizing the team
KNOWLEDGE OF RELATED FUNCTIONAL AREAS
- HR (Human Resources) functions and activities
- Project Management and Planning - an overview.
THE IMPORTANCE OF THE CLIENT
- Why are customers so important
- How to keep this in focus
- Complaint Handling