Business Etiquette and Protocol Course

Course Overview:

Professional business etiquette specialists with advanced skills and knowledge on social and business encounters both in the country and abroad are what this course intends to produce. 

After completion of the course the learners will be equipped with the necessary skills required to handle various business contexts from a formal dinner, to a networking activity, video conferencing or scrolling through social media pages.

Topics that will be elucidated include basic principles of business protocol, business conversations, business event organization, guest relationships, and press activities.

This may be participative for business leaders, high management and clientele representatives as this training assists practitioners to manage themselves and their organizations appropriately in business and society.

Course Objectives:

By the end of this Business Etiquette and Protocol training course, participants will be able to:

• Gain advanced skills for gaining social, business, and international exposure
• Learn the principles of international business protocol and professional etiquette
• Understand how to behave correctly in both business and social situations including formal dinners, networking, and online webinars, and social media.
• Learn how to establish effective communication with different types of guests, from different counties and levels of management
• Behave correctly in both business and social situations.
• Interact effectively with different types of guests.
• Play the role of the ideal host at various functions.
• Organize and manage events such as business luncheons and formal dinners.
• Meet and greet important guests, clients and customers in a proper manner.
• Deal successfully with the media.

Who Should Attend?

Business Etiquette and Protocol training course, is designed for:

• Business leaders, senior executives, and those involved in international affairs
• Departmental supervisors, internal consultants, and human resources staff
• Project managers and technical professionals and engineers
• Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Course Outlines:

Definitions of Etiquette and Protocol

• The Importance of Etiquette in Business.
• The Importance of Protocol in Business.
• Applying the Right Behavior in Different Situations.
• Creating the Right Image for your Organization.
• Image Building and Image Management.

Guest Relations

• Gaining Guests’ Respect.
• Understanding Human Relations.
• Proper Greetings and Introductions.
• Professional Hand-Shaking.
• Giving Business Cards in a Proper Way.
• People’s Names (Pronunciation and Remembering).

The Ideal Host

• Key Qualities of the Ideal Host.
• Dealing with Different Types of Guests.
• Handling Difficult Personalities.
• Dealing with Guests’ Complaints.
• Handling Guests’ Complaints in a Timely Manner.
• Perception and Business Relations.

Managing Events and Behavior

• The Business Meal.
• Table Manners at Business Lunches and Business Dinners.
• Setting of the Room and Table.
• Mistakes to Avoid at Business Events.
• Meeting Guests at Airports.

Proper Communication Etiquette

• Phone Etiquette.
• Meeting Etiquette.
• Email Etiquette.
• Handling the Media
• Dealing with Questions.
• Handling Confidential Information.
• Effective Public Relations.

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