Advanced Office Management and Effective Administration Skills Course

Course Overview:

The Advanced Office Management & Effective Administration Skills training course has the objective of developing the competencies of office management and administration professionals within their technical and behaviour dimensions.

The course enhances the understanding of the role of individuals as enhancing their organizational communication, setting targets, and increasing productivity. Interpersonal skills, performance appraisal, managing the workflow process, and conflict resolution are among the key areas addressed in the professional course, while the need for the integration of administrative processes with the organization’s strategy is stressed.

By reviewing case studies and using problem-solving in practical settings, delegates will be able to establish operational systems and structuring tasks so as to improve quality standards and customer service within the appropriate organization.

This course is suitable for staff members who are interested in improving their office management practices and achieving the goals of their organizations.

Course Objectives:

By the end of the Advanced Office Management & Effective Administration Skills training course, participants will be able to:

• Address the office management & administration duties as part and parcel of the organization's business goals
• Touch on themes such as communication, (behavioral and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision, and productivity, etc.
• Define the role of the office management & administrative professionals
• Outline the aspects of interaction with other functions and departments
• Introduce and practice effective behavioral, administrative, and technical management skills
• Provide practical problem-solving techniques for efficient office management
• oral issues and disagreement

Who Should Attend?

The Advanced Office Management & Effective Administration Skills Training Course is designed for:

• All those who need to understand a broad range of office management and administration competencies.
• New or advanced users will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioral knowledge required to fulfill their roles successfully.

Course Outlines:

The Management Function: Office Management

• What is the Office Management Professional’s place, role and objectives in the organization?
• How the organization's culture depends on the image/role of the Office Management Professional
• Employee code of ethics and employee proprietary agreements
• Changing codes of supervision/corrective action
• Authority v behavioral, administrative, and technical responsibilities
• Managing administrative performance and the process(es) required
• Objective setting and maintaining standards

Communication: Its Power, Components, and Levels

• The New Administrative Role in Impacting Organizational Performance
• Performance Appraisal
• How Administrators can build Competitive Edge Departments
• What Administrators Need to Know
• How to Reshape and Rebalance the New Administration Function KPIs etc.

Organizational (Behavioral and Technical) Competence Effectiveness

• Measuring how things are done as well as what they should achieve
• Role in challenging and inspiring others to meet ambitious goals which deliver exceptional performance
• Role in helping individuals take responsibility for making the organization deliver value
• Role in helping the organization see the world through the eyes of its (internal/external) customers
• Role in enhancing productivity and reducing conflict/lost time
• Role in protecting and enhancing business reputation
• Role in ensuring organizational standards are implemented and respected

Interpersonal Skills

• Influencing, persuading, and communicating decisions to ensure the organization listens and acts
• Presentation skills
• Managing diversity
• Demonstrate administrative expertise and develop, implement, and ensure compliance with organizational systems, processes, and procedures
• Actively review and recommend improvements to organizational systems, processes, and procedures
• Establish checking procedures and ensure the quality of work

Implementation/Administration Guidelines

• Role in creating links between organizational strategy and administration goals and their implementation
• Role as a route to securing competitive realities of the organization
• Role in creating a partnership with management that turns strategies into results
• Role in helping management understand the human capital dimension of each of the organization's key business priorities
• Action planning and transfer of knowledge and skills to work

see more: Certified Office Manager (COM) Course