Advanced Crisis Management Training Course

Course Overview:

This course seeks to equip the students with the relevant skills and knowledge necessary to conduct effective risk assessment and undertake contingency planning and crisis management systems. 

The course employs HAZOP, FMEA, Fault Tree Analysis (FTA), and Event Tree Analysis (ETA) for hazard identification while aligning these within the context of risk management. 

Human factors, safety engineering, and machinery safety as well as quantified risk assessment will be covered by the participants. Using exercises, case studies, and actual disasters like Bhopal and Piper Alpha disasters, students will get practical experience in risk assessment, crisis management and emergency response during the planning stage. 

This course is meant for people working in high risk industries as it promotes safety and risk management decision making and leadership.

Course Objectives:

• Overview of risk assessment and risk management
• Hazard and risk - Concept, definitions, and terminology
• Risk comparison: voluntary v. involuntary risks and tolerability of risks
• Types of risk: Individual, societal, economic and environmental risks
• Framework for risk assessment
• Estimation and evaluation of risks: qualitative, semi-quantitative and quantified risks
• The link between risk assessment and risk management: Framework for risk management
• Apply the principles of hazard identification and assessment of risk to processes and machinery
• Understand reliability concept and use of failure tracing methods
• Demonstrate a practical understanding of a quantitative risk assessment technique and the date required for records
• Advise management on the most effective control methods based on the evaluation of risk
• Identify the general requirement for the development of a safe system of work
• Recognize relevant International Standards for Reliability and Machinery Safety
• Elements of risk management: Prioritizing actions, planning and implementing
• Human error and accident causation (latent and active errors): Bhopal and Piper Alpha
• Techniques for hazard identification and analysis: COSHH, check-lists, HAZOP and task-based risk assessment
• Cause-consequences analysis: the role of fault trees and event trees in accident prevention
• Review of the latest commercial software for dispersion modeling, fire, explosion, and toxic releases
• Techniques for human reliability analysis
• Preparation of action plans
• Demonstrate a thorough understanding of the Contingency Planning process and fundamental requirements within an organization.
• Demonstrate the leadership required in the four stages of Crisis Management.
• Fully appreciate the demands of efficient and effective command and control structures during major emergencies at the Strategic, Tactical, and Operational levels.
• Identify the elements commonly encountered in a crisis: what can go right and what can go wrong?
• Identify how to discharge corporate responsibilities and the execution of decision making between the many involved departments and outside organizations, including the media.
• Demonstrate the need for coordinated planning, training, exercising, and team development.
• Prioritizing and targeting corrective and preventive measures

Who Should Attend?

• Any Personnel involved in carrying out a risk assessment and accident prevention
• Plant Professionals
• Engineers
• Designers
• All Professionals who has a contribution to make in ensuring the safe operation of a potential high hazard workplace.
• This course will be of benefit to all those who find themselves responsible for leading on, or implementing contingency planning, crisis response and/or disaster recovery mechanisms.

Course Outlines:

Introduction to Risk Assessment

• Program introduction: delegate and tutor introductions; program objectives
• Introduction to HSE Management Systems
• Integrating risk assessment within Risk Management
• Semi-quantitative risk assessment techniques - machinery based
• The task-based approach to risk assessment
• Syndicate exercise: Working in small groups
• Feedback and review of day 1

Professionalism in Contingency Planning & Crisis Management & Planning

The prime mission is to co-ordinate the disaster response activities and resources of all companies and any locally-based organizations.  The visibility and successful efforts of an on-site planning coordinator play an important part in the acceptance and perception of the program by other related agencies.

• Course introduction – aims and objectives of the event;
• Philosophy and concepts of effective Crisis Management;
• The Contingency Planning Co-Ordinator – Roles and Responsibilities;
• Checklists for selecting and creating a self-directed Contingency Planning Team;
• Who should be involved? Effective leadership and ‘ownership’ of the process.

Hazard Identification

• Introduction and course overview
• Why do we need safety engineering
• Examples of major disasters
• The safety system process
• Hazard identification
• Hazard control
• Criteria for risk tolerability
• Hazard Identification Techniques
• Design out hazards
• Safety standards codes, national and international
• Safety analysis in engineering
• Safety analysis in Chemical process
• Safety analysis in manufacturing

Hazard and Operability Studies 'HAZOP'

• Introduction to hazards identification and analysis techniques
• Techniques for hazard identification and analysis - HAZOP
• Syndicate exercise - application of HAZOP to relevant processes
• Planning and implementing within the risk management system
• Report back and review of day 2

Analysis of the consequences

• Introduction into reliability technology
• Failure Modes and Effects Analysis ‘FMEA’
• Failures of Permit-to-work systems: video presentation on Piper Alpha
• Analysis of the consequences- mechanics of fire, explosion and toxic releases
• Role of Fault Tree Analysis to identify how accidents can happen
• Group exercise on FTA
• Report back and review of day 3

Human Factors and Reliability

• Introduction to human factors and human error
• Hierarchical task analysis ‘HTA’
• Task-based HAZOP: Application to critical activities onshore and offshore
• Working in small groups on task-based HAZOPS
• Report back
• Integrating human factor within the HSE management system - The Bhopal disaster

Machinery and Work Equipment Safety

• Machinery hazard identification
• Causes and methods for machinery accident prevention
• HAZOP examples
• Failure modes, human factors, and software safety
• Conducting a failure mode and effects analysis
• Human factors safety analysis
• Performance and human error
• Human factors and safety analysis

Quantified Risk Assessment

• Introduction to Quantified Risk Assessment ‘QRA’
• The role of Event Tree Analysis in scenario development
• The role of Fault Tree Analysis for multi-causation analysis
• Applications for ETA and FTA
• Case Study: Working in small groups on accident analysis
• Preparation of action plans, planning and implementing
• Report back and discussion
• Personal action plans, PROGRAM review and the way ahead

Risk Assessment Techniques

• Safety Management
• Safety in the system life cycle
• Hazard identification check-list
• Process, workplace, work equipment risk assessment
• Task-based risk assessment
• Introduction to HAZOP

An Emergency Plan is simply a piece of paper until it has been fully and successfully validated.

The aim of this module is to provide the delegate with the capability to conduct a training exercise involving all parts of the crisis management system.  It will identify the different types of exercise.  What will be suitable for YOUR organization? Why should organizations exercise and, what functions or departments need to be exercised?

• Exercise Design – developing meaningful training exercises for the entire crisis management system;
• Getting started – checklists and questionnaires;
• Choose the right type of exercise;
• Starting the exercise – Information during the exercise – De-brief – Final Report – Closing the Loop – Implementing the recommendations;
• Class Activity – Designing your own Exercise;
• Returning to normality.  The de-briefing process. Evaluating your emergency plan after an incident or exercise.  An 18 point de-briefing process to determine its procedures and value.