Advance Laboratory Supervision and Management Course

Course Overview:

The course aims at the provision of appropriate knowledge and skills to laboratory managers so as to fulfill the business processes as need ISO/IEC 17025 standard and also increase the effectiveness of the management system. Principal personal aims include understanding of the functions of both the quality and the technical managers, acquiring the appropriate qualifications to be a laboratory manager and covering the essential factors necessary for success.

The intended audience for this course includes owners and managers of laboratories and centres and those who are interested in management principles, leadership and management styles, organizational structures, and solving problems. 

It also covers the essential functions of a quality manual, HR, finances and performance appraisal. 

Emphasis is given to active management, management and performance of work in the framework of budgeting, performed in accordance with the management system in compliance with ISO 17025, including management of documentations, management of complaints and management of continual enhancement systems.

Course Objectives:

• To understand how the business processes of a laboratory can be combined effectively with the requirements of ISO/IEC 17025.
• To integrate successfully important aspects that are essential to maximizing gains from the management system.
• To provide an understanding of the roles of the quality manager and technical
• Management.
• To be a good and qualified laboratory boss.

Who Should Attend?

The course is of interest for the leaders within a laboratory – laboratory owners, and those who manage any aspect of laboratory operations.

Course Outlines:

•  Introduction to Management
• Organization Structure and Design
•  Principle of Leadership
•  Power of Influence
•  Attributes for Effective Leadership
•  Leadership Styles
• Management Function
•  Quality Manual ISO 17025
•  Management Functions
•  Managerial problem Solving and Decision Making
• Human resource Management (HRM)
•  Principles of Collaborative Management: Recruitment, Compensation, Leave Benefits, Employment Relations, Termination.
•  Principles of Collaborative Management: Understanding People, Interactive
• Communication,
• Fundamentals of Financial Management: Review of Financial Accounting Concepts, Debits Credits and the accounting Equation, Income Statement, Analyzing cost of Service.
• Effective Budgeting in the Laboratory
• Performance Evaluation and Development Guidelines
• Management Requirements by Quality Manual ISO 17025: Organization, Management System, Document Control, Complaints, Improvement, Corrective Action, Preventive Action, Management reviews.

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