Administrative, Personal Assistant and Secretarial Duties Course
Administration and Secretarial

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Administrative, Personal Assistant and Secretarial Duties Course
Course Overview:
The Administrative, Personal Assistant & Secretarial Duties training course is developed in order to provide participants with the level of skills and knowledge that will enable them to perform their administrative and secretarial duties effectively.
In this regard, participants will be able to organize and coordinate meetings, control calendars, arrange transportation, and order and control document exhibits. The program illustrates basics of business correspondence, recording meeting protocols and rendering assistive services to the management.
It puts more stress on these means of relations and communication as well as on the improvement of interpersonal relations for the purpose of the organization. This course is perfect for EXCELLING prospects of personal assistants, secretaries as well as senior administrators.
The course improves the professionals’ capabilities, performance and management responsibilities of the assistant executives, secretaries and senior administratos.
Course Objectives:
By the end of the Administrative, Personal Assistant & Secretarial Duties training course, participants will be able to:
- Have a clear understanding of the job role of Office Administrator, learn to adhere to relevant standards, and conduct yourself professionally
- Schedule and coordinate meetings and tasks, set priorities, and meet specific deadlines.
- Provide operational support to the administrative department.
- Managing diaries and making appointments.
- Booking rooms and travel arrangements.
- Preparing and distributing papers and documents for meetings.
- Taking minutes.
- Dealing with the post.
- Drafting letters and other documents, such as PowerPoint presentations.
- Maintaining filing systems.
- Learn how to use a proper filing system for documents and records to support daily office operations.
- Use interpersonal skills to respond to and support the vision of the organization.
- Learn how to apply information technologies to support communication with stakeholders
Who Should Attend?
The administrative, Personal Assistant & Secretarial Duties training course, is ideal for:
- Ambitious PA’s and Secretaries who are confident in their current position
- Those who wish to be more proactive, grow in their position, and take on more management responsibility
- PA’s and Secretaries who wish to increase their portfolio of skills and competences
- Senior Administrators who wish to improve their effectiveness or promotional prospects
Course Outlines:
The types and roles of the PA/Secretary.
- Personal attributes and skills, work relationships, adapting to change.
- The office environment: layout, design, environmental factors, health and safety concerns
- Furniture and furnishings, equipment and machinery, and their functions.
- The world of commerce; public, private, types of enterprises.
Business letters and their preparation; desktop publishing.
- Communications including memos, emails, forms, reports, and other business documents.
- Filing systems, data, and information.
- The uses and control of office machines
- Computer systems: data, databases, hardware, software, and data security.
Incoming mail: sorting, opening, distributing; dictation, checking typed and word-processed work.
- Outgoing mail, dispatching mail, options, postage, posting options, and machinery.
- Reception work, visitors, appointments, deliveries.
- Arranging meetings, representing the organization.
- Meetings: arrangements, notices, agendas, taking minutes, preparing minutes.
Making travel arrangements; the appointments diary.
- Conferences, managing events, logistics, and travel.
- Effective communication: oral, visual, written, and electronic.
- Principles of bookkeeping, the ledger, sales documents, petty cash, banking.
- Invoices and receipts, checking and passing bills for payment, issuing cheques, and records.
Wages and remuneration.
- Advertising for and recruiting office personnel: job analysis, job descriptions.
- Interviewing, selection tests, induction, training, supervising, controlling, and counseling.
- The functions and principles of management; technical and managerial aspects.
- Setting good examples, and attitudes. Preparing for promotion.
see more: Advanced Documents and Records Management Compliance Course