Administration and Office Management Best Practices Course

Introduction:

To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. The office and its personnel must be well managed, which requires training, supervision and control of personnel, equipment, and computer systems; and management of the communications network, the reception, the mailroom, cashiering, accounts work, stationery, office layout, and much more.  

Administration and Office Management Best Practices course provides expert training on the most important duties of modern office managers, administrators, supervisors and personnel; it aims to produce office managers/administrators who can effectively and efficiently supervise services essential to the smooth running of the enterprise.  

You will learn to priorities, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity.  Finally, you will gain self-management skills which will help you to cope with stress, keep a ‘can do’ positive attitude, and enjoy your job each day no matter what the challenges are.

Course Objectives:

By the end of the Administration and Office Management Best Practices training course, participants will be able to:

• Define and apply the new roles of executive assistants and administrators to meet modern challenges
• Use technology to get more done and to stay connected with the office and their boss
• Plan and organize work flow effectively by filing, documenting, sorting, indexing, and retrieving corporate documents in the most appropriate manner
• Create quality standards for a motivating and productive office environment
• Demonstrate a better command of the English language including the meaning and spelling of words, grammar, and the rules of writing
• Identify and improve the competencies they require to keep generating added value services

Who Should Attend?

Administration and Office Management Best Practices training course, is ideal for:

• Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance.
• Office administrators, assistants, administrative supervisors and staff, executive secretaries, personal assistants, records management officers, and office managers within the office environment, who want to build on their skills and knowledge.

Course Outlines:

Role of an Office Administrator

• Understanding Your Organizational structure
• Organizing the Organization: Smart techniques
• Competencies to be a successful Administrator
• Identifying your job role and your value
• Managing Processes and managing people
• Team Management

Developing an Effective Office Management System

• Tips and Techniques as an office administrator
• Creating a process flow for different tasks
• Creating schedules and To-Do Lists
• Effectively using Outlook, schedulers, planners
• An ideal office management system
• Framework for an idea Office Management
• Making things easy as an Administrator

Becoming a ‘Star Administrator’ in Office

• Increasing credibility and securing recognition
• Developing a positive attitude
• Being assertive at the workplace and the balance
• Taking up control at work
• Selling your ideas to people around you
• Managing Working Relationships at all levels
• Conflict management skills

Customer-Centric Mindset

• Serving internal and external clients, vendors and customer
• Understanding the needs
• Eliminating services barriers
• Effective ways to build rapport
• Providing excellent customer service
• Becoming the face of your organization
• Handling complaints diplomatically

Office Technology

• Office Technology: Introduction
• Overuse and Misuse of technology
• Office layout and ergonomics
• Desk Management
• Heading towards a paperless system
• Using office technology to the fullest
• Information and Data Management
• Presentation of statistical information

Event and Travel Management

• Travel Arrangements
• Events and Meeting Management
• Business Correspondence
• Filing and Documentation Management
• The paper flow system
• Basic Accounting Skills
• Basic Computer Skills

Business Meetings

• Organizing objective-oriented meetings
• Elements of effective meetings
• Coordination and Organizing meetings
• Preparing meeting agendas
• Controlling time
• Identifying meeting challenges
• Maintaining the minutes of meetings

Time Management

• Managing time effectively
• Identifying and eradicating time wasters
• Setting SMART goals and priority levels
• Measures and parameters to control effectiveness
• Planning time for self and others
• Maintaining time logs and improvising on use of time

Telephonic Skills as an Office Administrator

• Using the telephone, the most productive way
• Professional Telephone Etiquette and behavior
• Principles for good and effective listening
• Steps in professionally handling a business call
• Use of phone applications
• Handling difficult callers
• Understanding common phone problems

 Emotional Intelligence

• Emotional Intelligence: True sign of corporate maturity
• Principles of emotional intelligence
• Building your self-confidence
• Facing and dealing with difficult situations
• Handling requests by multiple managers and organizing the workload
• Integrating emotional intelligence with office management
• Techniques to become practical and responsible as an Administrator

see more: Future Executive Office Manager Course