Achieving Administrative Excellence Training Course

Course Overview:

The main objective of the Achieving Administrative Excellence training course is to improve the participants’ organizational skills, communication skills, as well as their overall efficiency with working towards goals and time management.

They will learn to perform professionally and present confidently by proficiently executing most of their duties including the organization of their workspaces. 

This course is suitable for office managers, executive assistants, and other administrative professionals whose focus is to enhance their capacity in managing tasks, coping with challenges and establishing synergetic relations.

Topics in this course include time and schedule ownership, proper business communication skills understanding, adapting to a virtual office, nationality, role of emotions and stress in relation to business, etc. 

There is also a need in this ongoing course to provide for self and work life balance and on the job training.

Course Objectives:

By the end of the Achieving Administrative Excellence training program, participants will be able to:

• Work Smarter and Leverage Their Time to Get Things Done Quicker
• Set and Achieve Short- and Long-Term Goals, as well as Arranging Meetings, Projects and Events Successfully
• Communicate Confidently and Clearly at All Levels
• Present Themselves Professionally in Meetings and Presentations
• Organize Themselves, Their Office, and Their Executives More Effectively

Who Should Attend?

This training course is suitable for a wide range of professionals but will greatly benefit:

• Office Managers or Coordinators
• Executive Secretaries
• Administrative Assistants
• Administrative Managers
• Executive Assistants

Course Outlines:

Mastering your Workload

• What is your personal and work vision?
• The secrets to working smarter rather than harder
• Achieving long and short-term goals through proper scheduling and prioritizing
• Setting up administrative systems and procedures that work
• Time Management Secrets to adopt and time-wasters to avoid
• The latest technology to help you achieve administrative excellence

Essential Communication Skills

• Common communication styles
• How to be an assertive communicator
• How to set boundaries without saying "no"
• Understanding different personality types
• Dealing with difficult personalities and situations
• Emotional intelligence at work
• Avoiding ego games and unnecessary conflicts

Working with your Boss and your Team

• Managing administrative responsibilities in the virtual workplace
• Developing a strategic partnership with your boss
• Keeping on top of calendars, appointments, and schedules
• Making travel and accommodation arrangements
• Preparing the office and tasks for your absence – holiday or lockdown
• Organizing, attending, and minuting meetings – online and in-person

Professionalism in the Workplace

• Handling the Phone Professionally – avoiding common mistakes we all make
• Writing friendly and professional emails
• Social media and technology savviness
• Mind Mapping for organizing and planning
• Event planning – Small and medium-sized project planning basics
• Making confident, clear presentations – online or in-person
• Maintaining your professional image – even whilst working at home

Self and Stress Management

• Managing your responsibilities, roles, resources, and relationships from the inside-out
• The power of the sub-consciousness
• How to remain motivated and passionate about work in times of uncertainty
• Handling stress and pressure and anger at work
• Work-life balance – how to achieve it
• Taking care of yourself and others without burning out
• Where to go from here – continuing professional development